Faq

1. Right of withdrawal

 

In accordance with Article L 221-18 of the Commercial Code, you have fourteen (14) days from receipt of the Products to exercise your right of withdrawal from the Contract concluded at a distance, without having to justify your decision, under provided that the Products are not excluded from the scope (7.2 – article L 221-28 of the Consumer Code). In the event of exercise of the right of withdrawal, the Customer must inform the Seller thereof within fourteen (14) days, (by sending him a letter (paper or electronic) clearly indicating, in writing, his desire to retract, without any ambiguity) and also including all the information necessary to process the request: detailed Customer contact details, order number, order invoice. In case of withdrawal by paper mail, send it to us by mail to the following address: ​ Bee's dream 12 Chemin des Planches 49120 Chemillé-en-Anjou, France.

 

2. Exclusion of the right of withdrawal

 

In accordance with Article L 221-28 of the Consumer Code, the Customer cannot exercise his right of withdrawal, in particular in the following cases: - Products that cannot be returned for reasons of hygiene or health protection, if they have been unsealed or, after being delivered, have been inseparably mixed with other items ; - Delivery of products that have been made according to the Customer's specifications or clearly personalized; - Products liable to deteriorate or expire rapidly. ​ Honey boxes are neither taken back nor exchangeable from the moment they are being delivered. ​

 

3. Conditions for returning products

 

The Customer must return the Product to the Seller without undue delay, and at the latest, within fourteen (7) days following the communication of its decision to withdraw. It is then necessary to return the Product without its original packaging, in perfect condition and unused, accompanied if necessary by all the accessories to the following address: ​ Bee's dream 12 Chemin des Planches 49120 Chemillé-en-Anjou, France. ​ A damaged or used Product cannot be refunded under any circumstances. The Customer already accepts that in the event of exercising his withdrawal period, all return costs will be at his expense (unless the Product, by its nature, cannot be returned normally by post , in accordance with Article L 221-23, paragraph 3 of the French Commercial Code). ​

 

4. Reimbursement by Seller

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The Seller is required to reimburse all sums paid by the Customer, including standard delivery costs, corresponding to the least expensive delivery method offered by the Seller. The refund is due within a maximum period of fourteen (14) days following the date on which the Seller was informed of the Customer's decision to withdraw. However, in accordance with article L 221-24, al 1. of the Consumer Code, the Seller may defer reimbursement until the Product is recovered or until the Customer has provided proof of shipment of the this product. The Customer will be reimbursed by the means of payment initially used when placing the order, unless otherwise agreed by the previous parties.